What is a managed IT service provider (MSP)?

A managed IT service provider (MSP) takes over the day-to-day management of your technology infrastructure for a flat monthly fee. You get proactive monitoring, maintenance, helpdesk support, and strategic guidance as an ongoing partnership.

Do you offer onsite IT support in Portland?

Yes. PDX IT Solutions provides onsite IT support across Portland, Beaverton, Hillsboro, Gresham, Tigard, Lake Oswego, and Vancouver, WA.

Do you require long-term IT support contracts?

No. PDX IT Solutions operates on month-to-month agreements with no long-term contracts required.

Managed IT Support Services in Portland, OR

PDX IT Solutions is a Portland-based managed service provider (MSP) serving small and medium-sized businesses across Portland, Beaverton, Hillsboro, Gresham, Tigard, Lake Oswego, Vancouver, and the greater Pacific Northwest. Whether you need day-to-day helpdesk coverage, proactive infrastructure monitoring, or a full technology strategy, our local engineers are ready to help — remotely or onsite — with the fast response times and clear communication your business deserves. We offer flat-rate managed IT plans with no long-term contracts, so you always know what you’re paying and you stay because the service is great.

IT Support Services

Truly Awesome IT Support

Looking for local service? Visit our Portland IT Support page to learn how we support businesses across the region.

Helpdesk Support

Experience superior helpdesk support with our team of certified technicians. Whether it’s troubleshooting software glitches, hardware malfunctions, or guiding you through complex IT procedures, our team is equipped to handle a wide range of technical challenges, ensuring minimal downtime for your business. Support is available by phone, email, and remote session — and most issues are resolved the same business day.

Onsite Support

Our onsite support team provides swift, in-person assistance for complex IT issues that require a hands-on approach. From hardware repairs to network setups, our experts ensure prompt resolutions, minimizing disruptions to your daily operations. We serve businesses throughout Portland, Beaverton, Hillsboro, and the surrounding metro area.

Monitoring & Maintenance

Stay ahead of IT issues with our proactive monitoring and maintenance services. We continuously track the health of your IT infrastructure, applying the latest security patches and performance updates to keep your systems secure and operating at peak efficiency. Most problems are caught and resolved before you ever notice them.

Data Backup & Recovery

Safeguard your critical business data with our robust backup and recovery solutions. From automated cloud backups to secure on-site storage options, we ensure your data is protected against loss and quickly recoverable after any disaster. Every backup is tested so you know recovery will work when you actually need it.

Wireless Networking

Upgrade to a high-performance, secure wireless network tailored to your business needs. Our solutions offer extensive coverage, seamless connectivity, and advanced security protocols to keep your network safe and efficient. We handle site surveys, access point placement, and guest network segmentation for offices of any size.

Website Design & Hosting

Elevate your online presence with our custom website design and hosting services. From eye-catching designs to high-speed hosting, we create websites that not only look great but also deliver a seamless user experience, enhancing your brand and driving engagement.

IT Consulting and Strategy Planning

Leverage our expert IT consulting to align your IT infrastructure with your business goals. We offer strategic guidance on IT investments and digital transformation, creating tailored technology roadmaps for your business’s success. No jargon, no vendor lock-in — just clear advice you can act on.

Network Design and Implementation

Enhance your business connectivity with our custom network design and implementation services. We specialize in developing scalable and secure LAN, WAN, and VPN solutions, ensuring reliable and efficient network performance. Whether you’re setting up a new office or upgrading aging infrastructure, we’ll build it right the first time.

Hardware and Software Procurement

Optimize your IT procurement with our service that ensures you get the best IT hardware and software at competitive prices. As a trusted partner of Dell, HP, Microsoft, and Cisco, we handle sourcing, configuration, and deployment so your team is up and running fast.

Who We Serve

We work best with small and medium-sized businesses in the Portland metro area — typically between 5 and 150 employees — who need reliable, professional IT support without the cost of a full in-house IT department. Our clients span a wide range of industries, including:

Law Firms

Healthcare & Medical

Construction

Nonprofits

Finance & Accounting

Architecture & Engineering

Retail & Professional Services

Education

If your business depends on technology to operate — and you’d rather focus on your work than worry about IT — we’re the right fit.

What to Expect When You Work With Us

Getting started with PDX IT Solutions is straightforward. Here’s how it works:

Free Consultation

We start with a no-pressure 15-minute call to understand your business, your current setup, and your biggest IT pain points.

IT Assessment

We conduct a review of your infrastructure — devices, network, security, and software — and identify risks and opportunities.

Onboarding

We deploy our monitoring and management tools, document your environment, and get your team set up with helpdesk access.

Ongoing Support

From day one, your team has access to our helpdesk. We handle issues as they arise, proactively maintain your systems, and meet with you regularly to review performance and plan ahead.

Frequently Asked Questions

A managed IT service provider (MSP) like PDX IT Solutions takes over the day-to-day management of your technology for a flat monthly fee. Instead of calling someone only when things break, you get proactive monitoring, maintenance, helpdesk support, and strategic guidance as an ongoing partnership — typically more cost-effective than hiring in-house IT staff.

Pricing depends on the number of users and devices, the services included, and your business’s complexity. Most Portland-area small businesses can expect to pay between $100–$175 per user per month for a comprehensive managed IT package. We offer a free consultation and a clear, customized quote with no obligation.

Both. Most day-to-day issues are resolved quickly by remote session or phone. When an issue requires hands-on attention — hardware replacement, network cabling, server work, or an office move — our local engineers come to you across Portland, Beaverton, Hillsboro, Gresham, Tigard, Lake Oswego, and Vancouver.

No. We work on month-to-month agreements. We believe the quality of our service should be reason enough to stay — not a contract. Many of our Portland clients have been with us for years because of the consistency and trust we build over time.

Absolutely. Microsoft 365 is one of our core specialties. We manage M365 licenses, Entra ID, Intune device management, Exchange, Teams, SharePoint, and more. We also assist with migrations from Google Workspace, on-premises Exchange, and legacy systems.

Helpdesk & Onsite Support

Solutions for any problem that may arise.

Not all IT problems are the same. Some IT problems can be resolved remotely. Others require an onsite visit. PDX ITS provides the support you need when you need it, whether remote or onsite.